Shipping and Returns

At Mountainville General Store, everything is made in small batches right here in the studio — and getting your order to you should feel just as easy and personal. You’ve got three simple options: pick up, local delivery, or shipping.


1. Pick Up at the Studio

If you’re nearby or passing through Mountainville, you’re welcome to pick up your order right at the studio.

Once your order is ready, you’ll get a message from me with pickup details. The studio is open by appointment or by chance, and I’m generally here afternoons and weekends unless I’m off at a market. If the lights are on and the door’s open, come on in.


2. Local Delivery (within ~15 miles)

I offer local delivery to certain nearby postal codes — usually within about 15 miles of the studio.

If your address qualifies, you’ll see the Local Delivery option at checkout. I’ll drop your order off right at your door, porch, mailbox area, or wherever you prefer. It’s a simple way to get your soaps and goods without making the trip.

If you’re unsure whether you’re in the delivery zone, just reach out and I’ll check for you.


3. Shipping

I ship anywhere in the U.S., and I keep it simple:

  • Free shipping on orders $40 and over

  • Standard shipping rates apply to smaller orders

  • Orders are packed with care using simple, eco‑friendly materials

  • You’ll receive tracking once your package is on its way

Whether it’s a single bar or a full gift set, your order will be wrapped up neatly and shipped out as quickly as possible.


Questions?

If you ever need help choosing the best delivery option — or if something about your order needs attention — just let me know. I’m always here to make things easy.

Returns?

At Mountainville General Store, every batch is made with care — and I stand behind every single product that leaves the studio. If something isn’t quite what you expected, or if a soap or item doesn’t make you as happy as it should, just let me know. I’ll always make it right.

Because everything here is small‑batch and handcrafted, I don’t have a formal “30‑day” style policy. Instead, I keep things simple:

  • If you’re unhappy with your order, reach out.

  • If something arrives damaged, I’ll replace it.

  • If a scent or product doesn’t suit you, we’ll figure out an exchange or refund.

  • If anything feels off, I’m here to help.

I want you to love what you bring home from the studio — and if you don’t, we’ll fix it together. That’s the Mountainville way.