FAQ

At Mountainville General Store, everything is made in small batches right here in the studio. Folks often have a few questions about how things work — from studio visits and shipping to ingredients, custom orders, and markets. Below you’ll find clear, friendly answers to the things people ask most. If you don’t see what you’re looking for, just reach out. I’m always happy to help.

Studio & Visits

Q: When is the studio open?

A: The studio is open by appointment or by chance. I’m generally here weekday afternoons and most weekends, unless I’m off doing a market. If the lights are on and the door’s open, you’re welcome to come in and browse.

Q: Can I pick up my order at the studio?

A: Absolutely. Once your order is ready, I’ll send you a message with pickup details. Just let me know when you’d like to stop by.

Local Delivery & Shipping

Q: Do you offer local delivery?

A: Yes — I deliver to certain nearby postal codes, usually within about 15 miles of the studio. If your address qualifies, you’ll see the Local Delivery option at checkout.

Q: How does shipping work?

A: I ship anywhere in the U.S. Orders over $40 ship free, and smaller orders use standard rates. Everything is packed with care using simple, eco‑friendly materials, and you’ll receive tracking once your package is on its way.

Products & Ingredients

Q: What ingredients do you use in your soaps?

A: I use high‑quality oils, butters, botanicals, clays, and fragrance blends sourced from trusted suppliers. Each batch is made by hand, and I keep recipes simple, gentle, and effective.

Q: Are your soaps vegan or palm‑free?

A: Many of my soaps are vegan, some are palm‑free, and others use responsibly sourced ingredients. If you have specific needs, just ask — I’m happy to guide you to the right bar.

Q: How long do handmade soaps last?

A: Handmade soaps last a long time when kept dry between uses. A well‑draining soap dish helps your bar stay firm and last longer.

Custom Orders & Events

Q: Do you make custom soaps for weddings or events?

A: Yes — I create custom soaps for weddings, showers, corporate gifts, Airbnb guest sets, holiday gifting, and more. You can choose the size, scent, color, label, and packaging to match your event perfectly.

Q: How far in advance should I place a custom order?

A: Ideally, 4–6 weeks before your event. Handmade soap needs time to cure, and custom packaging takes a little planning. If you’re on a tighter timeline, reach out — I’ll do my best to help.

Q: Do you offer corporate gifting?

A: I do. Whether you need holiday gifts, thank‑you sets, or branded favors, I can create custom batches and packaging that fit your company’s style.

Markets & Events

Q: Where can I find you at markets?

A: I attend markets throughout New Jersey and the surrounding area. You can find my upcoming schedule on the Markets & Events page — it’s updated regularly.

Orders & Returns

Q: What if I’m not happy with my order?

A: Just let me know. I guarantee everything I make, and if something isn’t right, I’ll always make it right — whether that means a replacement, exchange, or refund.

Q: What if my order arrives damaged?

A: Send me a quick message with a photo, and I’ll take care of it right away.

General Questions

Q: Can I request a specific scent or color?

A: Yes — for custom orders or gift sets, I can tailor scents and colors to match your theme. For regular shop items, feel free to suggest ideas; I love hearing what folks want to see next.